Everglow Aesthetics Sdn. Bhd. is committed to protecting the privacy and confidentiality of our clients’ personal and medical information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information in compliance with applicable laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
Full name
NRIC / Passport number (where required)
Date of birth
Gender
Contact details (phone number, email address, home address)
b. Medical & Treatment Information
Medical history and health declarations
Skin conditions, allergies, contraindications
Before-and-after treatment photos
Treatment records and progress notes
c. Transaction & Booking Information
Appointment details
Payment records (excluding full card details)
Packages and treatment history
d. Digital Information
IP address and device information (via website)
Online inquiry forms and chat communications
CCTV recordings within clinic premises (for safety and security)
2. Purpose of Collection
Your information is collected and used for the following purposes:
To assess suitability for aesthetic treatments
To provide safe, effective, and personalized services
To maintain accurate medical and treatment records
To process payments and manage appointments
To communicate promotions, updates, or follow-ups (with consent)
To comply with legal and regulatory requirements
To improve service quality and customer experience
3. Consent
By engaging our services, submitting forms, or using our website, you consent to the collection, use, and processing of your personal data as outlined in this policy.
You may withdraw consent at any time by notifying us in writing, subject to legal or medical record retention requirements.
4. Disclosure of Information
We do not sell or trade your personal data.
We may disclose your information only to:
Licensed medical professionals involved in your care
Authorized clinic staff on a need-to-know basis
Payment processors and booking software providers
Regulatory authorities if required by law
All third parties are required to maintain strict confidentiality.
5. Use of Photos & Media
Treatment photos are taken strictly for medical documentation unless separate written consent is given.
Marketing use (social media, website, brochures) requires explicit written consent.
You may withdraw photo consent at any time for future use.
6. Data Storage & Security
We take reasonable measures to protect your data, including:
Secure digital systems with restricted access
Password-protected software and devices
Locked physical files for paper records
Staff confidentiality agreements
Medical and treatment records are retained in accordance with Malaysian regulations.
7. Access & Correction
You have the right to:
Request access to your personal data
Request correction of inaccurate information
Request limitation of certain data usage
Requests can be made in writing to our clinic management.
8. Marketing Communications
Promotional messages are sent only with your consent
You may opt out at any time via WhatsApp, email, or written notice
Service-related communications (appointments, aftercare) will still be sent
9. CCTV Policy
CCTV cameras are installed for:
Safety and security of clients and staff
Incident investigation
Footage is not used for marketing and is retained only for a limited period unless required for investigations.
10. Cookies & Website Usage (If Applicable)
Our website may use cookies to:
Improve user experience
Analyze traffic and performance
You may disable cookies through your browser settings.
11. Policy Updates
Everglow Aesthetics Sdn Bhd. reserves the right to update this Privacy Policy at any time. Updated vers.ions will be posted on our website and clinic premises.
12. Contact Information
For privacy-related inquiries or requests:
Everglow Aesthetics Sdn. Bhd.
📧 Email: everglowaesthetics.hq@gmail.com
📞 Phone: +6012-321 2115